1. Grievance Officer
| Designation | Grievance Officer, Filing360 |
|---|---|
| grievance@filingedge360.com | |
| Hours | Monday to Saturday, 9:00 am – 7:00 pm IST |
2. How to raise a complaint
Email the Grievance Officer with:
- your name, registered mobile number and email;
- your order or reference number (for example F360-1234), if any;
- what happened, when, and what outcome you are looking for;
- copies of any relevant messages or documents.
For a quicker resolution of routine service questions, you can first contact support at support@filingedge360.com or +91 73032 57128.
3. Response times
- We acknowledge every complaint within 24 hours and give you a complaint number.
- We aim to resolve it within 15 days of receipt, and keep you updated if more time is genuinely needed.
- Requests about your personal data (access, correction, erasure, withdrawal of consent) are handled within the same time frame.
4. If you are not satisfied
- Personal data complaints — after using our process, you may approach the Data Protection Board of India under the DPDP Act, 2023.
- Consumer complaints — you may contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or file a complaint with the appropriate consumer commission through e-Daakhil.
- Contract disputes are handled as described in our Terms of Use.